To help you plan your travels find out the answers to commonly asked questions when travelling to Auckland and New Zealand.

  • Where does my ship stop in Auckland?

    The ferry terminals at Queens Wharf and Princes Wharf, conveniently located a few minutes’ walk from downtown Auckland and transport connections. The Princes Wharf i-SITE Visitor Centre is a short two-minute walk from the cruise ship terminal.

  • Where can I find information about arriving and departing cruise vessels?

    Information on arrival and departure dates, times, and locations can be found here.

  • What time do passengers start to disembark the cruise ship?

    This can vary between ships, but passengers will generally start leaving around 30 minutes after the ship has arrived alongside the berth.

  • Where can I withdraw New Zealand dollars?

    There are many ATMs in Auckland - here are the closest ATMs to the cruise terminal:

    • 80 Queen St
    • 79 Queen St
    • 8 Queen St
    • 155 Queen St
    • 90 Federal St
    • Corner Queen and Customs
    • 11-27 Queen St
    • Downtown Mall
    • 16 Takutai Square
    • Cnr Customs and Albert
    • 23 Customs St
    • 80 Fort St


  • Can I see a map of Auckland?

    You can view a map of Auckland here, complete with the locations of shops, attractions, cafes, bus stops, i-SITE Visitor Centres, ATMs and toilets.

  • Where can I find facilities for storing my luggage?

    Short-term luggage storage is available at the Princes Wharf i-SITE Visitor Centre between 8.30am and 5pm, seven days a week (excluding 25 December). Bookings are not taken for this service. The Britomart Travel Centre in nearby Queen Street offers 24 hour storage.

    Long-term luggage storage is offered at Auckland Airport i-SITE Visitor Centre.

  • What Auckland tours are available?

    From high-end coach tours to fun backpacker or budget bus tours, Auckland offers tours for every budget and interest. Find out about Auckland tours here.

  • How can I get to Auckland Airport from Auckland CBD?

    For easy access to Auckland Airport, try the Airbus Express. This service operates 24 hours a day, 365 days a year and departs from the ferry terminal every 10 minutes on weekdays (7am - 7pm) and every 15 minutes on weekends (6am - 7pm). Tickets can be booked online and the service takes 45 - 60 minutes each way.

    Alternatively, Super Shuttle offers a customised door-to-door service.

  • Where can I pick up brochures and further information?

    Auckland i-SITE Visitor Centres offer a selection of free maps and brochures and the friendly staff can offer expert advice on activities, attractions, tours and accommodation. Find out more about Auckland i-SITE Visitor Centres here.

  • Where can I shop for souvenirs?

    Try one of the many souvenir shops dotted along Queen Street and High Street, or pay a visit to the Downtown Shopping Centre. Those seeking luxury gifts should visit DFS Galleria or Kura Gallery. See our handy map to find some of Auckland's best shopping destinations.

  • What public transport is available in the city?

    Auckland's LINK bus services are the easiest way to get around Auckland and are simple to use - look out for the red, green or amber buses. Each service operates on such a frequent basis that a timetable is not necessary, and fares start at just 50 cents. Find out more here. A taxi rank is also located at both cruise ship terminals.

  • Where can I hire a car in Auckland?

    A list of car rental companies in Central Auckland can be found here. Many operators are happy to pick up customers from the Princes Wharf i-SITE Visitor Centre.

  • Which attractions and facilities are wheelchair accessible?

    Major attractions such as Auckland Art Gallery, Auckland Museum and the Sky Tower are all fully accessible to wheelchair users and can loan wheelchairs.

    Most public transport in Auckland, including all LINK and Explorer bus services, is fully wheelchair accessible. All train services are equipped with wheelchair ramps and wheelchairs may be carried at any time. Most ferries are wheelchair accessible via ramps and allow wheelchairs to be taken aboard.

  • Should I book tours and activities in advance?

    Booking in advance will help avoid delays. For assistance with booking, contact one of our i-SITE Visitor Centres.

  • What accommodation is available within walking distance of the cruise terminal?

    For those staying in Auckland, Mercure Auckland, Hotel Grand Chancellor, Pullman Auckland, Copthorne Hotel and Ibis Styles are all a short walk from the cruise terminal. Booking in advance is recommended.

  • Where can I access WiFi hotspots in Auckland?

    Telecom offers dozens of WiFi hotspots throughout Auckland's city centre and beyond. Click here for a full list.

  • Where can I find information about arriving and departing cruise vessels?

    Click here for information regarding the arrival and departure dates, times, and locations.

  • Where can I meet people after disembarking the ship?

    Public access to both Queens Wharf and Princes Wharf is permitted, making these ideal locations for passengers who wish to meet family or friends. Please note that no public parking is permitted on Queens Wharf, and parking on Princes Wharf is restricted.

  • Am I able to meet family or friends on the ship itself?

    No. Due to the Maritime Security Act 2004 and the Customs and Excise Act 1996, public access to the working areas of the port is restricted to those on port business.

    Safety and security measures mean that access to the ships is restricted to staff, passengers and crew only. Members of the public meetings passengers can do so outside of these working and restricted areas.

  • How much wine can I take back on board with me?

    The amount of alcohol you can take back on board with you varies between cruise lines. Please see attached guide, but bear in mind that this is only a guide. It includes the best available information at the time of compilation and is based on information direct from cruise lines or other cruise related sources. Read the cruise wine policy here >

  • Is your question here?

    If you haven't found the information you need here, please contact us or talk to the friendly staff at one of our i-SITE Visitor Centres.