Ports and customs

Make your arrival in Auckland hassle-free by getting all the information about customs, immigration and passport regulations before you travel.

Your cruise ship will have docked at wharves located at the water's edge of downtown Auckland. Here, you can pick up a copy of The Auckland A-Z Guide and make your way to the i-SITE Visitor Centre at Princes Wharf, just a few minutes' walk from the ferry terminal.


Disembarking passengers

The arrival time of your ship, as noted on the Ports of Auckland website, shows the Pilot boarding time. The ship then takes approximately an hour and a half to arrive alongside the berth. For example, if the Pilot boarding time is 6.30am, the ship should be alongside the berth and tied up around 8.00am.

Approximately 30 minutes after the ship has arrived alongside the berth, passengers will be allowed to disembark. However, this can vary between ships. Please ensure you are carrying your passport and ticketing information before exiting the ferry terminal.


Embarking passengers

If you are an embarking passenger, please ensure you have your passport and ticketing information with you to gain entry to the terminal. Please have the passports for any children who will be accompanying you.

Check-in for luggage takes place from 9.00am on the day of departure. There is no luggage storage facility for passengers embarking at Auckland and no personal effects will be held. Once your luggage is checked in it will be taken directly to the ship and you will no longer have access to it.


Shed 10

Cruise passengers disembark at Shed 10, the only original building that remains on Queens Wharf. You can read more about the history of Shed 10 here.

Find answers to frequently asked questions about visiting Auckland here.