Business advice support levels

The success of the Activate Tāmaki Makaurau programme has seen over 8000 Auckland businesses receive support since registrations opened on 1 December 2021. Due to this demand, Business Advice support is now closed for funding applications as of 4pm on 22 March 2022.

New registrations for Activate Tāmaki Makaurau Business Advice closed as of 4pm on 17 February 2022.

Activate Tāmaki Makaurau Business Advice funding was limited and not guaranteed until businesses have successfully registered on the Activate Tāmaki Makaurau portal, requested a proposal/quote from a service provider, and had their funding applications approved.

Additional support available

Our partners are regularly adding useful and up-to-date free tools and resources you can access right now, including webinars, business continuity plans and guides, and information on how to prepare your business digitally and operationally for Omicron. Access Activate Tāmaki Makaurau Business Community resources here.

First Steps is also available to business owners and managers feeling overwhelmed, isolated, and under pressure from the impacts of COVID-19. First Steps provides health and wellbeing support, including learning and development resources, webinars and podcasts, and also provides individualised professional support for business owners. Access First Steps here.

Activate Tāmaki Makaurau Support Crew Update

Like many others, our organisation has not remained untouched by the Omicron outbreak. The community spread of COVID-19 is impacting the wider Activate Tāmaki Makaurau Support Crew as well as the external organisations we are working closely with to deliver the programme. While we have planning in place to alleviate the impact of workplace absences due to COVID-19, some processes are unavoidably being affected. Thank you for your understanding.

Eligibility Criteria

To access the Business Advice support, your business must:

  • be operating with 100 full time equivalent employees or less
  • be GST registered in New Zealand
  • have a New Zealand Business Number (NZBN)
  • be operating in a commercial environment
  • be a privately-owned business or are a Māori Trust or incorporation under the Te Ture Whenua Māori Act 1993 or similar organisation managing Māori assets under multiple ownership primarily operate within the previous Auckland Alert Level 3 boundary
  • be an existing business that is trading prior to 22 October 2021

Your business can access expert advice and support in the following areas: 

  • Business Planning, Strategy and Continuity (e.g. workforce planning, risk management, new products, new markets, new opportunities, operational improvements) 
  • Financial Planning and Cashflow Management (e.g. budgeting, forecasting, scenario planning) 
  • HR and Employee Relations and Legal (e.g. people leadership, advice about attracting and retaining staff, contract law, legal requirements, COVID-19 framework guidelines) 
  • Business Hibernation or Exit (e.g. liquidation plan and succession planning advice) 
  • Marketing Advice (e.g.  marketing strategies, value proposition development) 
  • Digital Marketing (e.g. digital marketing strategy, website strategy) 
  • Digital Enablement (e.g. digital productivity, client interaction strategy, operational digitisation, cyber security)  
  • Health and Safety Advice (e.g. working within COVID-19 framework guidelines) 
  • Health and Wellbeing Advice for your business to support your workforce (e.g. to develop plans to support wellbeing and build resilience of your employees)
  • Advice already implemented and paid for (e.g. historic payments are ineligible) 
  • Ongoing engagement fees for existing professional services that the business is currently contractually obliged to (e.g. retainers or ongoing fees for service) 
  • Accounting annual returns services (e.g. bookkeeping, GST and tax returns, expenses reconciliation) 
  • Fees for SaaS (Software as a service) products (e.g. hosting fees, Xero subscriptions, ad spend, domain costs, recommended CRM costs) 
  • Capital expenditure (e.g. purchasing computer hardware) 
  • Consultancy services (eg: designing, developing, creating, building, auditing) 
  • Training services  Mentoring services (connect with NZ Business Mentors for these services) 
  • Subscription services  Conferences, seminars, networking events, retreats, team building days/event 
  • Personal physical and/or mental health consultations (medical or alternative) 
  • Services offered outside New Zealand 
  • Services already subsidised through other Government funding  
  • Catering, travel & accommodation expenses 
  • Examination fees/costs  
  • Membership fees/costs 
  • Any situation where an actual, perceived, or potential conflict of interest may exist  
Application process

Eligible businesses can apply for Business Advice via the following key steps:

Step 1 and Step 2
We are no longer accepting new registrations for Activate Tāmaki Makaurau Business Advice as of 4pm on 17 February 2022. 

Step 3 and Step 4
The success of the Activate Tāmaki Makaurau programme has seen over 8000 Auckland businesses receive support since registrations opened on 1 December 2021. Due to this demand, Business Advice support is now closed for funding applications as of 4pm on 22 March 2022.

Step 5
Your business's funding application is assessed. If your application is approved and contract is signed, commence work with your selected service provider.

Activate Tāmaki Makaurau funding is limited and not guaranteed until your business has received an email to confirm funding has been approved.

Step 6 
Tell us when the work is complete to facilitate payment to your service provider. Share your experience with us. Hearing your feedback helps us better assist other businesses.

You can view the entire process from registration to completion here

 

Do you have a question?

You can read our FAQ section below, access the COVID-19 Business Helpline Knowledge Hub, email activatehelpdesk@aucklandnz.com or call:

 

 

General FAQs

We are no longer accepting new registrations for Activate Tāmaki Makaurau Business Advice as of 4pm on 17 February 2022 and Implementation Grants as of 4pm on 24 February. 

Please Note: Activate Tāmaki Makaurau funding is limited and not guaranteed until businesses have:

✓ requested a proposal/quote from a service provider,
✓ approved their proposal/quote, and
✓ had their funding application approved via email.

For businesses already registered, available funding levels are visible within the Activate Tāmaki Makaurau Portal.

Managing my registration FAQs

Due to demand, Business Advice support is now closed for funding applications as of 4pm on 22 March 2022.

Business Advice funding is still available for businesses who have already had their application for funding approved via email.

For businesses who have submitted a Business Advice application/proposal, funding is currently available but is not guaranteed until the business has received funding approval via email.

This means businesses who have not yet accepted a service provider proposal and applied for funding can no longer access Business Advice support.

We are no longer accepting new registrations for Activate Tāmaki Makaurau Business Advice as of 4pm on 17 February 2022 and Implementation Grants as of 4pm on 24 February. 

Please Note: Activate Tāmaki Makaurau funding is limited and not guaranteed until businesses have:

✓ requested a proposal/quote from a service provider,
✓ approved their proposal/quote, and
✓ had their funding application approved via email.

For businesses already registered, available funding levels are visible within the Activate Tāmaki Makaurau Portal.

View the key steps for businesses accessing Activate Tāmaki Makaurau support here.

 

If you have forgotten your password, you can reset this using your Activate Tāmaki Makaurau portal username/email. Visit the portal here and click “Forgot your password” 
 
You will then receive an email from info@pacificbusiness.co.nz with details on how to reset your password. 
If you're having trouble locating this email, please check your Spam or Junk folder as these emails can occasionally be filtered incorrectly. 
 
For a more information and a step by step guide on resetting your password, please check our our Guide for Businesses: Activate Tāmaki Makaurau portal  

Here is the link to the Activate Tāmaki Makaurau portal

Watch the Activate Tāmaki Makaurau video series to help you navigate the steps from reviewing your referral, requesting a proposal/quote from a service provider and applying for funding.  

  • Video series one: How to access the portal, find a referral plan and request proposal 
  • Video series two: How to apply for initial and additional funding 
  • Video series three: The invoicing process and placing feedback 

WATCH NOW 

Alternatively you can refer to our business user guide or click here to see a visual of the application steps to access support and start working with a registered service provider.  

Please Note: Activate Tāmaki Makaurau funding is limited and not guaranteed until businesses have:

✓ requested a proposal/quote from a service provider,
✓ approved their proposal/quote, and
✓ had their funding application approved via email.

If you need personalised support, please call 0800 500 362 or email the Activate Tāmaki Makaurau Helpdesk

The success of the Activate Tāmaki Makaurau programme has seen over 8000 Auckland businesses receive support since registrations opened on 1 December 2021. Due to this demand, Business Advice support (as of 4pm on 22 March) and Implementation Grant support (as on 4pm on 24 March) are now closed for funding applications.

Unfortunately, businesses who have not yet applied for funding can no longer access Business Advice and/or Implementation Grant support.

After submitting a funding application, our team will assess your application and you can expect to hear an update within 10-15 days. Demand for Activate Tamaki Makaurau support is high, and we appreciate your patience. You will receive an email with an update as soon as your funding application has been reviewed.

Please Note: Activate Tāmaki Makaurau funding is limited and not guaranteed until businesses have:

✓ requested a proposal/quote from a service provider,
✓ approved their proposal/quote, and
✓ had their funding application approved via email.

If you need personalised support, please call 0800 500 362 or email the Activate Tāmaki Makaurau Helpdesk

Once you have access to the Activate Tāmaki Makaurau portal, you can contact the Activate Tāmaki Makaurau team by selecting ‘Have a question?’ button or the ‘Support’ page within the portal itself. This is where you can ask to have your business details updated. If you need to view your business details, select the ‘My business details’ tab.

Once a business has registered and provided all required information, their registration will be assessed by the Activate Tāmaki Makaurau team. Once approved, how soon a business can access support depends on how quickly they engage with a preferred service provider.

You can view the entire process from registration to completion here.

Service provider FAQs

A service provider is a business that provides advice and support to businesses to help them improve their business operations. Service providers must be registered on the Activate Tāmaki Makaurau portal to have their services made available to businesses. Whilst we have made every effort to ensure these providers have the experience and capacity to support businesses, Activate Tāmaki Makaurau and our key partners don’t warrant or guarantee their skills, expertise, or experience.

Businesses are responsible for their choice of service provider, and it is important that they undertake all due diligence they consider necessary before approving relevant proposals and entering into a contract with the service provider.

Health and wellbeing FAQs

First Steps provides access to health and wellbeing support for individual business owners and managers across Tāmaki Makaurau who are feeling overwhelmed, isolated or under pressure from the mental and emotional impact of ongoing COVID-19 restrictions. First Steps is part of the Activate Tāmaki Makaurau business support programme announced by the Government in October 2021.

Businesses seeking health and wellbeing support for their workforce should apply for support through Activate Tāmaki Makaurau Implementation Grants.

First Steps is available to business owners and managers seeking health and wellbeing support for themselves. The programme offers a range of services including learning and development resources, webinars and podcasts, and also provides individualised professional support for business owners. Access First Steps here.

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