Do you impress your customers every time you interact with them? Does your organisation thrive on creating raving fans?
You must go beyond simply delivering your product or service to develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and exceeding their expectations every single time.
In this fun and exciting course you'll learn to recognise how your attitude impacts on your interactions, apply techniques to generate repeat business, develop top-level phone skills and learn how to deal with difficult customers.
The pd training Customer Service course is fun and effective and will improve the way you approach delivering service to your clients. This course is available now throughout New Zealand, including Auckland, Wellington or Christchurch.
Contact us today for a group quote or register now into the next public course date.
Customer Service Training Course
The pd training Leadership Training course provides those currently in leadership positions, or those new to a leadership role, with the insight, awareness and techniques to lead more effectively.
Goal setting is an imperative skill that can be learned. Setting and achieving goals will increase the productivity and confidence in any staff member.
An effective delegation is as much an art form as a skill which allows you to get more done with limited resources. If you know how to delegate skillfully, it will reduce your workload, increase your productivity and makes expansion and growth possible. You can delegate your way to success!
To be successful in sales you must know how to effectively prospect for new leads. Effective prospecting is an immensely important part of the sales process, which results in you attracting new customers and business and helps you to over-achieve your targets or budget.
"Learn to become part of the solution."
The pdtraining Creative Problem Solving training course will provide participants with a complete and practical understanding of the steps involved to analyse, discover and solve problems in the workplace.