As a leader it is inevitable that, at some time, you will have to deal with complaints, concerns and challenges from staff, parents and others.
All leaders find dealing with these situations one of the more demanding parts of the job as they consume your energy and time, particularly if you do not have the ‘toolkit’ to handle them well.
This workshop will equip you with the skills and tools to be able to confidently:
- deal with emotions and emotional behaviour
- find out the real underlying issues that need to be addressed
- respond to people so they feel understood and are more likely to buy in to solutions
- lead constructive problem solving