Welcome to our information page for service providers

Updated 22 November, 2021

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How to Guides for service providers

 

RBP platform guide

In this document you'll find guides to the RBP platform. Learn how to update your migrated services, register as a service provider, create a service, and make a claim and invoice. 

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What makes a good service provider proposal

 

Service provider proposal guide

Give your client and our business advisors the right information to make an informed decision about the service you're offering. This slide deck covers the purpose of a proposal why it's important, and the dos and don’ts.

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Service provider proposal template

 

Service provider proposal template

Fill in this template when sending a service provider proposal to your client. This helps our business advisors understand what you propose to deliver, and to cross-check the proposal with the action plan and approve the funding. 

View template


Top tips from Auckland Unlimited advisors

If you have any questions about the RBP platform, the first point of contact is the RBP team at info@regionalbusinesspartners.co.nz. Below are some top tips that you may find useful. 

The RBP team is sending out regular updates and information, including migrating services, how to create an event and invoicing and payments. Keep an eye out for these updates as they have key instructions on how to use the platform.


Registering with RBP

Advisor tips

Register as a service provider on the RBP website.

You’ll need 15 minutes to register and add your first service.  Make sure you have your New Zealand Business Number and valid professional indemnity insurance. 

Applicants must also complete, sign and date their service contract, then upload the contract with T&Cs for the RBP team to review. 
 

Advisor tips

Check out the RBP guide below.   

All Tourism Transition Services that are funded from the Tourism Transitions Fund will need to be registered under the Tourism fund in the new RBP platform. 

All Management Capability Development Services that are funded from the Management Capability Development Fund will need to be registered under the Management fund in the new RBP platform. 
 

The RBP team manages the eligibility criteria for service providers. The best place to check for the most up-to-date information is the link below. 
 

Learn more

Refer to 'Service Provider Eligibility’ on page 1 of this document.

Advisor tips

The areas of support that businesses may be able to access through the Management Capability Development Fund range from business sustainability, capital raising and marketing through to export. Note that the services are for management coaching and training services. Access to expert advice that was available through the COVID-19 Business Advisory Fund does not apply for this fund. Engaging with a business mentor is encouraged but there is no funding for this service from the Management Capability Development Fund.

Learn more

Access information on the types of training services eligible for this fund

The areas of support that businesses may be able to access through the Tourism Transitions fund range from marketing strategy, business continuity planning and financial and cashflow management.

 

Learn more

Access information on the types of expert advice services eligible for this fund. 

Advisor tips

Below are some common reasons the RBP team has pushed back when providers register services on the new platform (Deny a Service). This was communicated by the RBP team via their regular email updates: 

  • Management Capability services must be training or coaching.
  • Please make sure your service descriptions include sufficient detail about the advice you are giving or the management capability outcomes (learnings) from the service.
  • Hourly rate - this is not the total cost of the service.
  • For Management Capability Services, this needs to be an average hourly rate.
  • Please DO NOT remove the TIME COMMITMENT - RBP still requires a time commitment for Management Capability services to be included in the Service Description field.
  • Specific software/programme training such as Xero is not eligible for funding.
  • They do not fund website design or builds or business as usual accounting services.

 

With the move to MBIE, a change has been made to the Service Provider Terms and Conditions, replacing any reference to New Zealand Trade and Enterprise (NZTE) with Ministry of Business, Innovation and Employment (MBIE).  From the 10 August 2021, a new screen will appear when you log in - a copy of the new Terms & Conditions will be available to Download, Read and Agree. You will also be asked to upload a copy of your Professional Indemnity Insurance to be stored on the platform. You have until the 30 Sept to upload your professional indemnity insurance and agree to the new T&Cs.

Unfortunately, if you are unable to provide the proof of insurance, we will not be able to offer your RBP service to customers.

New Service Providers who registered after 1 July 2021 will have signed the MBIE Terms and Conditions. 

This will become an annual process for all RBP Service Providers. If you have any questions, contact the RBP team. 
 

Advisor tips

Please do not complete the registration process or the Auckland Unlimited pre-meeting survey on behalf of your clients, as they both require acceptance of terms and conditions that can only be agreed to by the business itself, not the service provider.
 

Advisor tips

You can only select ONE option per service. Once this selection has been made, you will not be able to edit the price type.

  • Under PER BUSINESS, only private events can be created.
  • Under PER PERSON, public or private events can be created.

Contact the RBP team if you require further guidance on price types.

Advisor tips

The RBP team can help with any service registration queries, platform issues and general RBP network questions. To allow advisors to continue focus on supporting businesses with their current needs, please direct all questions to the team at RBP below.

Client queries

Advisor tips

You’ll need to confirm directly with your client whether they’ve registered with RBP; they’ll receive a notification when they’ve successfully registered.

If a client has previously registered with RBP, they can request that a new assessment be created by emailing the Auckland Unlimited Business Support Helpdesk at business@aucklandnz.com
 

Advisor tips

There are numerous reasons your client’s application may have been declined. For example, the service they want support for may not be funded or their business may not meet the eligibility criteria or the fund may no longer be open to new applications.

If they do meet eligibility requirements, your client will need to be reassessed by an Auckland Unlimited business advisor to determine whether they can access funding. Please ask your client to email the Auckland Unlimited Business Support Helpdesk at business@aucklandnz.com to get their application underway.
 

Learn more

For the eligibility criteria for businesses check out our support crew webpage.

Advisor tips

The first step is for your client to register on the RBP website. If they are already registered, please ask them to email the Auckland Unlimited Business Support Helpdesk at business@aucklandnz.com.

Once your client has registered on the RBP platform they will receive a confirmation email from the RBP team.

The Auckland Unlimited Business Helpdesk will also send a welcome email from business@aucklandnz.com. Your client will be asked to complete a pre-meeting survey regarding their needs and identify whether they have a provider in mind. 

Completing this pre-meeting survey is a prerequisite to meeting with an Auckland Unlimited business advisor. 

Advisor tips

Your client will receive an email from the RBP team to confirm their registration. Once we have received their registration details from the RBP team, the client will receive an email from Auckland Unlimited with a request to complete our pre-meeting survey regarding their needs and identify whether they have a provider in mind. 

Contact

New registration queries: info@regionalbusinesspartners.co.nz

Auckland Unlimited pre- meeting survey queries: business@aucklandnz.com

Advisor tips

The voucher value is discussed and agreed between the business and the Auckland Unlimited business advisor during their initial meeting.

Factors taken into account include: 

  • value for money 
  • the most urgent need for the business 
  • other services the business may also be looking for 
  • previous funding accessed by the business 
  • availability of funding from the RBP 
     
Funds available from RBP and Callaghan Innovation

Overview

Supports tourism businesses with advice and support in areas including HR and employee relations and legal, financial and cashflow management, health and wellness, business continuity planning, marketing strategy, digital capability and business hibernations. These services are 100% funded and must be offered on a per-hour basis. There is a cap of $5000 + GST per business for this fund.

Eligibility criteria apply. 
 

Learn more

To find out about the level of funding available for Auckland businesses visit our support crew page.

Overview

Supports training courses, workshops or 1:1 sessions to improve the management capability of owners of small to medium-sized business. These services are funded up to 50% by vouchers issued to business owners, who then work with registered service providers. There is a cap of $5000 per year per business.

Eligibility criteria apply. 
 

Learn more

To find out about the level of funding available for Auckland businesses visit our support crew page.

Overview

For businesses planning to grow through innovation, or investing in R&D in the areas of science and technology, our specialist advisors can help businesses access the right advice, contacts and programmes, including funding through Callaghan Innovation. 

Eligibility criteria apply. 
 

Learn more

To find out about the level of funding available for Auckland businesses visit our support crew page.

General queries

Advisor tips

Yes, but not for areas you already provide expertise in. For example, if you provide expertise in marketing, you can’t apply for funding for the marketing strategy service, but you may need support in financial forecasting. You’ll need to clearly articulate why you need funding, and what the funding will help you achieve.
 

Advisor tips

DO NOT create an event in the new RBP platform unless this has been requested by one of business advisors for funding already agreed upon. 

Events are a one-off delivery of your registered service. Keep an eye out for the regular communications from the RBP team on how to create an event.  
 

Advisor tips

The legacy RBP website is no longer available.  For any queries please contact the RBP team.

Learn more

Visit the RBP website

Advisor tips

Below are some claim and invoicing tips from the RBP team:

  • For all claim or invoicing queries please contact the RBP team.
  • When you make a claim, the amount(s) on your invoice must match exactly to the Purchase Order numbers you have selected for each claim. If these do not match, the payment is held up and it takes time to remedy.
  • Remember to include your Purchase Order Number on your invoice. This can be found on your ‘available claims’ tab - please take note of it before preparing to generate your invoice.
  • Once a claim is submitted, you will not be able to see any remaining funds until this claim has been paid (the claim will have to be in your ‘paid’ tab), at which point the claim returns to your ‘available’ tab. There may be some time delay (1-7 days) between payment and your claim being visible again.
  • You only have 2 months to submit a claim after the end date of your event; please make your claims within this timeframe or the funding will be returned to the RBP.
  • RBP has received invoices that include both Voucher Codes and Purchase Order numbers. Please ensure Voucher Codes and Purchase Order numbers are on separate invoices. Email all voucher-related invoices to info@regionalbusinesspartners.co.nz. Any Purchase Orders to be claimed must be done so through the new platform.
  • If you would like to double check that your invoice is suitable before submitting it, email info@regionalbusinesspartners.co.nz.

Advisor tips:

On the RBP website there is a communication guideline for service providers.  It covers advertising a registered services, advertising about your business and newsletters and publications.

Learn more

Visit the RBP website


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