Dexibit develops cloud software that analyses millions of bits of data and provides unique insights into visitor behaviour and operating systems. As a result, Dexibit helps museums, art galleries, libraries and other cultural venues to improve visitor experience, patronage and their business performance by making their programmes more effective.
"The museum sector is famous for amazing digital visitor experience but has lacked innovative technology for operational support systems behind the scenes," says Dexibit chief executive, Angie Judge. "We saw clicker counters being used to track visitor numbers, information written onto a clipboard, copied into a spreadsheet and turned into manual reports.
"By the time the information reached the decision makers (the museum executive) it was out of date and of limited value. It was a time-consuming and costly manual process," says Angie.
Timely and accurate information
"We centralise disparate data feeds from onsite presence, online traffic, social media, sales (from ticketing, café, shop, membership) and even weather, and provide clients in-the-moment information and powerful insights.
"Onsite, our software anonymously analyses visitor presence through their mobile phones’ MAC address being detected by sensors positioned within the museum or gallery – there may be a thousand data points for each visit.
"We can accurately track their movements – which route they took, how long they spent in different areas, whether they shopped in the store or ate in the café, and how often they returned,’’ says Angie.
"In this way, Dexibit delivers timely and accurate information for the executive team to make better decisions on million-dollar exhibitions, staffing and other operational matters. The cultural sector largely relies on grants, donations and endowments, and it needs to show it is providing value for money.
We want to change the way people think in the sector – from using gut feel to making data-driven decisions.”
Dexibit’s personalised dashboards provide museums, art galleries and other cultural institutions in-the-moment information.
"Dexibit is more than a visualisation and reporting tool; our innovative data science algorithms deliver new, meaningful knowledge using the latest in artificial intelligence. We are looking to personalise insightful recommendations to the museum team."
A leader in musedata community
Dexibit, which was established in 2015, has quickly become a leader in the musedata community. It is providing customers in New Zealand, Australia, United States, Canada and the United Kingdom with personalised dashboards, automated reporting and data concierges, and the information can be shared on all mobile devices.
Within two years Dexibit has grown its staff from three to 15 including two software developers in Australia and two salespeople in the United States, its key market. "We hire skilled people, data scientists, architects and analysts, who are passionate about the cultural sector, and we are lucky to be the first data company to build momentum and a brand in the sector," says Angie
She was invited to present at the Museums and the Web conference, and American Alliance of Museums annual meeting in the United States. Angie was joined at these events by Te Papa Museum which runs the Mahuki digital innovation accelerator programme for the cultural sector.
"This is a really cool story of putting New Zealand on the map for `musetech` and we have helped advise start-ups in the Te Papa programme," says Angie.
Dexibit was a finalist in three categories of the 2017 New Zealand Hi-Tech Awards – for hi-tech start-up company of the year, best technology for the creative sector, and best technology for the public sector. It also won the Fintech Innovation Challenge in 2016.
Fast-moving Dexibit has received strong support from economic growth agency Auckland Tourism, Events and Economic Development (ATEED), government agencies and angel investors.
