Our team is here to support you with expert knowledge of Auckland, ensuring you have everything needed to create unforgettable travel experiences tailored to your clients. From new product updates and top attractions to accommodation, dining, and itinerary inspiration, we’ll help you find what you’re looking for.
Got a question or need our support?
Reach out to one of our team members:
Karen Thompson-Smith
Head of Tourism
Karen leads Auckland’s Regional Tourism Office, championing the region through strategic partnerships, stakeholder engagement and team leadership. Her focus includes sustainability, Māori outcomes and cross-sector collaboration to create positive outcomes for Tāmaki Makaurau Auckland.
Favourite Auckland spot: Matakana Coast – for its artisan farmers market, ocean swims at Omaha Beach, kiwi-spotting at Tāwharanui Regional Park and world-class golf.
Lynn Robinson
Destination and Product Development Manager
Lynn develops sustainable tourism experiences that showcase the full richness of the Auckland region, attract quality visitors and deliver lasting benefits for local communities.
Favourite Auckland spot: Karangahape Road – full of diversity, vintage treasures, great bars and hidden gems.
Martin Winter
Product Development Specialist
Martin supports the development of promising tourism products across the Auckland region. Working with tourism operators and internal stakeholders, he helps bring new experiences to market, strengthen existing offerings, and reduce barriers to entry. He focuses on capability building through practical resources, targeted workshops, and cross‑pollinating opportunities.
Favourite Auckland spot: The West Coast beaches – for their rugged beauty, dramatic landscapes, and the feeling of being far away from the city while still close to home.
Yamile Hernandez
Business Development Manager (VE)
Yamile manages relationships across key Asian markets and the wider tourism industry to promote Auckland and grow visitation.
Favourite Auckland spot: Maungawhau Mount Eden – a beautiful maunga with 360-degree city views, deep cultural significance and great neighbourhood cafes.
Amber Hall
Project Manager – Māori Tourism Development
Amber supports Māori businesses and iwi to achieve their tourism aspirations in Tāmaki Makaurau Auckland. Her role focuses on cultural promotion, economic growth and sustainable development for Māori communities through tourism initiatives.
Favourite Auckland spot: Te Onewa Pā because of the diversity of histories it represents, the sweeping harbour and city views, and the feeling of awe at the achievement of human engineering.
Chris Hughes
Business Development Manager - Australia, USA, UK/Europe
Chris leads trade engagement across Australia, USA, Canada, UK and Europe, working to grow visitor arrivals and showcase Auckland’s tourism offering.
Favourite Auckland spot: Rangitoto Island – just a short ferry from the city centre, this volcanic landmark offers a spectacular nature escape.
