The staff who served us was so smiley and friendly it was such lovely service. The frappes we ordered were made pretty quickly and we were happy with the way they turned out.
You need to look at your staff and see the training they don’t have. Some staff are really nice but Indian lady is rude and pushy. My Latte has to be remade as I asked for little ice and extra caramel I was charged extra caramel and wasn’t pleased I never got it. They were not busy and Indian lady said nothing no sorry her mistake just went and said something to someone and they laughed. We are happy Botany is open again and we go there lots now but we live Sylvia Park way and this one is closer so sad it takes one person to bring down a whole team.
Friendliest staff I’ve had at a Starbucks, super easy to order with our own cups and quick service for a Saturday morning when the mall was packed. Tried the Black Forest mocha and it was incredible